Return

At NFL Fan Stores, we want you to be completely satisfied with your purchase. If you’re not, our Return Policy is designed to make the process as easy as possible.

Return Eligibility:

  • Returns are accepted within 30 days of delivery. Items must be in new, unused condition with all original tags and packaging.
  • Items that are damaged, defective, or incorrect upon delivery are eligible for a full refund or replacement.
  • Custom or personalized items, as well as items marked as “Final Sale,” are not eligible for returns.

Return Process:

  1. Contact Customer Support: Initiate your return by reaching out to our customer service team with your order number and reason for return.
  2. Receive Return Instructions: Our team will guide you through the return process and provide a prepaid return shipping label for qualifying returns.
  3. Send Back the Item: Pack the item securely and apply the provided return label.
  4. Refund Processed: Once the item is received and inspected, a refund will be issued within 5–7 business days to the original payment method.

Refund Details:

  • Refunds are issued to the original payment method and may take up to 5–7 business days to reflect in your account, depending on your bank’s policies.
  • Shipping fees are non-refundable, except in cases where the item was damaged or incorrect.

Support

Contact Us:

  • Our customer service team is available to answer questions, assist with order issues, and ensure you have a great shopping experience. Feel free to reach out via email, phone, or live chat (if available).
  • Email: support@nflfanstores.com
  • Phone: 1-800-NFL-FANS
  • Live Chat: Accessible on our website during business hours.

Support Hours:

  • Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM EST. Weekend inquiries will be responded to on the next business day.

Order Support:

  • If you need help with an existing order, our team can assist with tracking updates, payment issues, and return/exchange inquiries.

Product Information:

  • Not sure about a product? Our team is here to provide details on sizing, availability, and features so you can make an informed purchase.

This Customer Service policy ensures that your shopping experience is backed by our commitment to quality service and customer satisfaction. Please reach out with any questions—we’re here to help!

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